Return & Exchange

At UrbanTrendsz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

✅ Returns-

• Items can be returend within 7 days of delivery.
  

• Products must be unused, unwashed, and in their original packaging with all tags intact.

• Returns are accepted only for damaged, defective, or incorrect items.

• To initiate a return, please contact our support team at urbantrendsz.store@gmail.com with your order ID and reason for return.

🔁 Exchanges

• Exchanges are allowed for size or color issues depending on stock availability.

• To exchange a product, please raise a request within 7 days of receiving your order.

🚫 Non-Returnable Items

• Innerwear, beauty products, or clearance items are not eligible for return or exchange due to hygiene reasons.

💸 Refunds

• Once the return is approved and received, refunds will be processed within 7–10 business days to your original payment method.

• Shipping charges (if any) are non-refundable.

📦 Return Shipping

• In case of a wrong or defective item, we’ll arrange a free reverse pickup.

• For other reasons, the customer may need to bear the return shipping cost.